What's new

Conversations

• The conversations list keeps itself up to date: when a contact writes, someone on your team sends a message or a call comes in, that conversation moves to the top within a couple of seconds, without reloading the page and without losing your search, filters or page. Chats and conversations
• Several fixes were made to conversations.

Templates

• Change name on each row of the Templates list renames a template without opening the editor. Only the name changes, nothing is sent to Meta and the template keeps its status, also on one imported from Meta whose header file Sync Pro does not have. How to build a template
• Editing a template that already exists now checks only what you changed, with Meta's own limits, so a template Meta approved or one you imported can have one field fixed without the rest being checked again. How to build a template
• Several fixes were made to templates.

Integrations and AI

• Your AI assistant can now list only the leads waiting for your reply, or only the ones a team member is responsible for, with the most recent conversation first, and it sees every responsible user of a lead and who wrote last. Connect your AI client with MCP
• It can also look after the rest of your team: change its name and description, resend or cancel invitations, create and change roles, switch Add-ons on and off, organise the files in Media, answer and close support Tickets and start an export of the team's data, with the same rules as each of those screens. Connect your AI client with MCP
• It can see and change who is told when a lead arrives on a board, read your calls and your API requests log, and, with Advanced Leads on, keep your lead sources and campaigns in order. Connect your AI client with MCP
• Several fixes were made to integrations and AI.

Help centre

• Every guide offers a way back: to the page of Sync Pro you came from, or to the step before in its breadcrumbs when you arrived from somewhere else.

Corrections

• Several fixes were made to leads and contacts.
• Several fixes were made elsewhere in the product.

Plans and billing

• A team that pays for its plan no longer shows Plans instead of My subscription, and is no longer treated as having no plan when an add-on is charged mid-cycle.
• Several fixes were made to plans and billing.

Corrections

• Several fixes were made elsewhere in the product.

Leads

• The Leads list now filters by board (Kanban), by Registration date and by Responsible, and Add to Kanban puts the whole filtered list on the board and column you choose. Leads already on that board are skipped, and a notice tells you when they are all in. Work your board day to day
• Each row of the list has a chat button that opens that lead's conversation, as Go To Chat does on the lead's page. Leads, sources and campaigns
• The list's Import now also adds contacts: a row without an ID becomes a new contact, and Import result lists each row it could not import with the reason. Bring your contacts, and take them with you
• Several fixes were made to leads and contacts.

Kanban boards

• Each card on a board has its own menu, Card options, to edit its title or delete it from the board after you confirm. The contact, its conversation and its cards on other boards stay. Funnels and Kanban boards
• When you add a card from a chat, its title is optional: left empty, the card takes the contact's name. Chats and conversations
• Several fixes were made to the Kanban boards.

Conversations

• Contacts are no longer marked as valid or not for WhatsApp. A message to a number that is not on WhatsApp is tried all the same, and if WhatsApp cannot deliver it, the message's error says so. Chats and conversations
• Several fixes were made to conversations.

Templates

• Whatever Meta's reason for not deleting a template, Sync Pro shows it and offers to delete the template only in Sync Pro. The next import from Meta leaves those templates out and asks once whether to bring them back. Message templates
• Several fixes were made to templates.

Integrations and AI

• Every message your AI assistant sends or schedules through MCP carries a Via MCP (AI) badge in the chat, and again next to the sender in the message information. Connect your AI client with MCP
• Your AI assistant can now also show your team and its roles, invite a person, remove a member and change a member's role, with the same rules as the Members screen. Sync Pro answers it in the language of the person who created the token. Connect your AI client with MCP
• Several fixes were made to integrations and AI.

Modules

• On a new team every module, MCP included, starts switched off until someone switches it on in Add-ons, also on Company and Enterprise. A team that already had a module keeps it on, and its MCP tokens keep working. Turning modules on and off
• Add-ons lists the modules that are on first, with buttons above the list that show the active ones or the ones ready to switch on, each with its count. A module given as a trial reads On free trial, with its days left. Turning modules on and off

First steps

• Create your first template now ticks as soon as your team has a template, written, copied or imported from Meta. It no longer waits for the first template to be sent. The first steps

Plans and billing

• Moving to a plan that charges straight away while your team has no card saved now asks for a card first, Add a card to change your plan, instead of reporting a declined payment. Change or cancel your plan
• Several fixes were made to plans and billing.

Public pages and help centre

• The help centre uses the full width of the screen and guides no longer have an index beside the text. An Up button takes you back to the top of a long page, and the changelog shows ten days per page.

Corrections

• Several fixes were made elsewhere in the product.

Kanban boards

• Each board can name the people on the team who hear about it: New lead notices, the bell in the board's header. When a lead is added to that board or moved in from another one, they get a notice in the app and a push alert. Funnels and Kanban boards
• Your team can put its boards in order with the up and down arrows of Manage boards. Kanban opens on the first one, and every list where you pick a board shows them in that same order. Funnels and Kanban boards
• Hide cards now works on any column, not only the last one, and what you hide is hidden for the whole team. Funnels and Kanban boards
• The column menu's option to move all its cards is now called Move to another Kanban, and its window already shows the board you are on as the destination. Work your board day to day
• Deleting a board now also deletes its columns and its cards, and the board stops showing in the contacts' conversations. The contacts stay. Funnels and Kanban boards
• Several fixes were made to the Kanban boards.

Integrations and AI

• Your AI assistant can now do much more through MCP: create, rename and delete boards and their columns, put a lead on any board and move its card to another board, choose who is responsible for a chat, write and delete notes, mark a chat as read and delete leads. Connect your AI client with MCP
• It can also create, edit, copy and delete your message templates, send them to Meta for approval and import them from Meta, with the same rules as the template screen. Connect your AI client with MCP
• And it can send a lead a message, a file of your media library or an approved template, schedule a message and cancel it before it leaves, and send a template to every lead of a column: it first tells you how many will get it and sends only when you confirm. A variable you do not give takes the value of the column's first lead, the same for everyone. Connect your AI client with MCP
• Every lead and card your AI assistant reads comes with the link to that lead's chat, so you can ask it for the link and open the chat in one click. Connect your AI client with MCP
• Several fixes were made to integrations and AI.

Plans and billing

• The menu shows My subscription when your team has a subscription and Plans when it does not, and Upgrade in the plan box opens the same one. My subscription shows your plan with Change your plan, and a card for users, contacts served and disk space with what you use and Add more; the plans screen shows only plans. Change or cancel your plan
• More users, contacts served or storage are now bought from their card in My subscription, no longer from Add-ons, and only what can be bought in your currency and country is offered. More users, contacts or space without changing plan
• Several fixes were made to plans and billing.

Modules

• Add-ons now lists only the modules you switch on and off, each with its icon and whether it is on. A module's page shows real screenshots of where it is used, and MCP's page now explains what it does and links its guide. Turning modules on and off

The team menu

• The team menu is grouped again: Sales (Kanban and Leads), Conversations (Chats, Calls and Templates), Catalogs (lead sources and campaigns), Team, Support (Tickets and Support chat) and Administration (settings, billing, add-ons and files). Chats and conversations
• Several fixes were made to the team menu.

Templates

• When Meta refuses to delete a template because your connection lacks the permission, Sync Pro asks whether to delete it only in Sync Pro, and says it still exists in Meta. Message templates
• Several fixes were made to templates.

Public pages and help centre

• The help centre has a new look: a dark bar, a purple band opening each page and a wide reading column. A guide has an On this page index that marks the section you are reading, and the results dim while a search runs.
• The home page's questions now explain add-ons as modules your team switches on and off, with more users, contacts or storage bought from My subscription. Turning modules on and off

Corrections

• Several fixes were made to conversations.
• Several fixes were made elsewhere in the product.

Plans and billing

• Change plan and Cancel now ask before they act: the dialog names the plan and its price, says whether something is charged today or the change waits for your renewal date, lists what a smaller plan gives less of, and says until when a cancelled plan stays active. Resume plan still acts at once. Change or cancel your plan
• The extras on top of your plan — Additional user, +1,000 contacts served and Additional storage — are now paid monthly or yearly, with your plan, and the yearly price is that of ten months. Storage is one add-on sold in tiers from 5 GB to 1,000 GB that add up. More users, contacts or space without changing plan
• View payment history now shows your subscription's history — every change of plan, add-on, quantity, tier or price, every payment and every credit movement, with who made it — and your credit balance. A price agreed with your team shows at the agreed amount. Your payments, receipts and balance
• A balance smaller than the least that can be charged on its own no longer blocks your team: paying it adds it to your next invoice, and Latest Payments reads To be charged on your next invoice. A refused card says what to try next. Your payments, receipts and balance
• A first payment you leave unfinished no longer takes your plan away: your team keeps the plan it had, and buying again opens a new payment page. Change or cancel your plan
• Plan and add-on names, billing dates and the payment pages show in your language. Sync Pro plans
• Several fixes were made to plans and billing.

Modules

• Advanced Leads, Callpicker, ChatGPT, Odoo, Assembly AI, Azure Language, Token access and MCP are now free add-ons on every plan: your team switches each one on and off itself from Add-ons, without asking anybody, and its card offers View guide. Turning modules on and off
• Several fixes were made to the modules.

Calls

• A contact created by a Callpicker call now arrives with nobody responsible, and the new lead notice is sent only for leads that write to you on WhatsApp. The Callpicker module
• Several fixes were made to calls.

Integrations and AI

• The requests log keeps every request that reaches Sync Pro together with the answer it got, and a failed Callpicker request can be run again once its cause is fixed. The API requests log

Support

• Tickets and Chat are now in your team's menu, under Administration. Tickets says above the list how long a new ticket takes to be answered, and your chat with support is your own within each team. Sync Pro plans

The team menu

• The team menu groups its entries into Team, Billing, Files and Administration, and the entry for the team's files is now called Files. Your team's files and space

Moving team data

• Exporting a team's data now runs in the background, so you can close the window: a notice with a Download button tells you when the file is ready, and it waits 7 days. Move your team's data to another team

Public pages and help centre

• The features page lists each feature on its own, with a page of its own and a filter by section. Integrations and AI
• The help centre's addresses start with the language, /es/ayuda and /en/help, and the old addresses take you there. Guides show breadcrumbs, a long guide offers a floating back button, and a guide's screenshots open in a gallery you can zoom.
• Two new guides walk through changing or cancelling your plan and through your payments, receipts and balance. Your payments, receipts and balance

Corrections

• Several fixes were made to conversations.
• Several fixes were made to leads and contacts.
• Several fixes were made to files and space.
• Several fixes were made elsewhere in the product.

Plans

• Sync Pro now has five plans — Free, Starter, Professional, Company and Enterprise — that differ in users, contacts served each month, storage and support, priced in pesos from Mexico and in dollars anywhere else. A new team starts on Free. Sync Pro plans
• Each plan now limits how many contacts your team can write to each month. A contact counts once however many messages you send them, and messages they send you do not count. Sync Pro plans
• From Professional up you can add users, blocks of 1,000 contacts served or more storage on top of your plan, as many as you need, without moving to the next plan. More users, contacts or space without changing plan
• Several fixes were made to plans.

Support

• You can ask for help from inside Sync Pro on every plan, Free included: open a support request from the help centre and follow the answers there. On Company and Enterprise you can also talk to the support team in a live chat. Sync Pro plans

Conversations on WhatsApp

• A file a contact sends you is now kept even when your team has run out of space, because WhatsApp does not keep it for long. It shows in the conversation as usual, with a note asking you to free up space. Chats and conversations
• The unread messages email now goes to each person responsible for the chats, once per team, naming the team and counting every chat left unread for more than an hour. How to get notified
• Every notice names the team it belongs to, and opening it takes you to that team. How to get notified
• Several fixes were made to conversations.

Files and space

• Every file has its place in Media: a folder per contact for the files of its conversation, a folder per call for its recording, a folder per template for its files, and Imports for the spreadsheets you import. Their names follow the language you use Sync Pro in. Your team's files and space
• A photo, document or audio you schedule is checked against your team's space when you schedule it, so once scheduled it goes out on its date. Your team's files and space
• Several fixes were made to files and space.

Integrations and AI

• Whoever holds Edit Settings can now manage the team's MCP tokens, and the Integrations tab shows only to those who can use it. Connect your AI client with MCP
• The keys of your integrations are no longer sent to the browser: a saved key shows masked, with a Change button to replace it. The Odoo module

Moving team data

• A team exported from Sync Pro is imported with all of its records, its files go into the folder of the record they belong to, and the import no longer sends a new-message notice for every message it brings in. Move your team's data to another team

Your account

• Connected devices lists the devices your account was used on in the last 30 days, one line per browser, system and address, and disconnecting a line signs out every session in it. Your devices and your password

Look and public pages

• Sync Pro now wears its own purple and the Poppins font, in the product and on its public pages, and the public pages have a menu built for phones.
• The home page shows what Sync Pro does with screenshots of each feature, its plans and add-ons, and answers to frequent questions. Conversations on WhatsApp
• Sync Pro's terms are published at /terms, in Spanish and in English.
• Every public page has its own address in each language, so a page read in Spanish opens and links in Spanish.
• Several fixes were made to the public pages.

Help centre

• Every guide was rewritten to describe Sync Pro as it works today, and a new guide explains how to move your team's data to another team. Guides and their sections also have addresses in Spanish. Move your team's data to another team

Corrections

• Several fixes were made to leads and contacts.
• Several fixes were made to the Kanban boards.
• Several fixes were made to templates.
• Several fixes were made elsewhere in the product.

• The help centre has grown from twelve guides to twenty-eight. The new ones are written for whoever is using Sync Pro, not only for whoever set it up: getting started, your dashboard, your account, notifications, connecting WhatsApp when it goes wrong, building and fixing templates, working your board, importing contacts and earlier conversations, and roles. Your first steps in Sync Pro
• Two new sections open in the help centre: Your account and security and Notifications.
• Two guides said things that were not true and have been corrected. The funnels guide promised that a board could be limited to certain people and assign one of them at random; that does not exist and the promise is gone, from the guide and from the Funnels page of the site. Funnels and Kanban boards
• The WhatsApp guide told everybody to copy a webhook into their Meta app. On the normal path Sync Pro subscribes the application itself and you never see a webhook; that instruction is now a short note about the manual case only. The guide also now covers the six-digit PIN that Sync Pro generates for your number and that you should write down. The WhatsApp module
• The chats guide now explains how to search a conversation, what to do when a message shows an error, and the filters by board and column. Chats and conversations

• Messages you send now show whether they went out, arrived and were read, next to the time under the bubble: a clock while queued, one tick for sent, two for delivered, two blue for read, and a red mark when the send failed. Chats and conversations
• Messages sent before 30 July 2026 show only the sent tick. A bug fixed that day had copied one message's delivery and read times onto every other message of the same contact, so those older rows are no longer allowed to claim delivery or reading. Nothing stored was changed.
• The message information panel opens by clicking the indicator, or the time on a message you received or an internal note. It no longer opens on hover, so a phone behaves like a computer, and it can be reached and opened with the keyboard.
• The information panel no longer gets cut off near the top of the conversation, and neither do the scheduled message panel, the send menu or the audio speed and volume controls.

• A new team now starts with the WhatsApp module on, so it can connect its number and reach its product without anybody switching anything on for it. Teams that already existed keep whatever they have. Turning modules on and off
• The team switches the WhatsApp module off and on from Settings → Integrations. Switching it off hides the chats and the boards; it does not unlink the number.
• New teams are walked through their first steps: connect the number, receive the first message, send the first template, build the first board, invite the team, plus a step for each extra module the team has. Every step is ticked on its own by what actually happened; none can be marked by hand. The first steps
• The steps show as one line at the top of the panel and in full on their own Onboarding page, and both disappear once nothing is pending.
• Three dead ends are gone: opening Chats with no conversation explains how to get the first message instead of bouncing back to the dashboard, the empty Kanban offers to create the first board, and Integrations with no module on says so instead of rendering blank. Your first message

• Sync Pro now has a public site of its own: the home page, a page for each thing the product does, and a help centre open to everyone. Conversations on WhatsApp
• The help centre opens with the guides of every module, in Spanish and in English: the WhatsApp number and its webhook, the inbox and the 24-hour window, the templates, the Kanban funnels, the leads with their sources and campaigns, Callpicker, Odoo, ChatGPT, the call transcription and the API requests log. What Sync Pro is
• The guides are grouped by module, so what a team needs to configure Callpicker is not mixed with what it needs to write a template.
• The public pages can be read in Spanish or in English, with a switcher in the top bar.
• The account menu has a link to the help centre from every screen.

WhatsApp connection

• Link your WhatsApp Business number through Meta's guided window, without copying any credential by hand. The WhatsApp module
• A team that prefers it can still paste its own WhatsApp credentials. The WhatsApp module

Conversations on WhatsApp

• A conversation can have more than one responsible person, and each of them sees it as unread until they have read it themselves. Chats and conversations
• When someone leaves the team, the conversations they were responsible for are handed to the rest of it. Set up your team